Lionfish Tech Advisors welcomes Jim Davies
WILMINGTON, DE. November 3, 2023 -- Lionfish Tech Advisors, a global advisory firm, is pleased to announce that Jim Davies, a former VP of Research at Gartner, has joined the Lionfish team as an Advisor for Customer Experience Management and Voice of the Customer. “Jim’s deep expertise in CRM, CX and VoC will be instrumental in guiding our clients to better understand and manage the relationships they have with their own customers,” said Chief Executive Officer Rob Smith.
Mr. Davies has 24 years in the IT industry. During his time at Gartner, he helped define various markets that are now globally adopted such as Voice of the Customer and Workforce Engagement Management. He provided strategic advice to thousands of end user and software vendor clients around the world during his tenure there.
“I look forward to working with Lionfish’s clients to help refine their strategy for customer experience and offer insight on their go-to-market approaches”, said Davies. “Most companies want to provide a differentiated experience to provide market differentiation, but few do so as they typically lack the necessary best practice processes and technologies in place to make this a reality – particularly in smaller organizations where there is no CX leadership.”
Lionfish Tech Advisors bring hundreds of years of collective global IT Advisor experience together to help companies realize their full potential. Every member is a recognized thought leader who has conducted extensive market readiness and performance studies of companies small and large across the globe. Our advisors help vendors maximize profits, expand their customer base, secure competitive advantage, and foster investor relations. We are your Trusted IT Growth Partners.