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    Gartner Vice President - 22 years

    • Agenda Manger for Customer Service Research
    • Eight-time Chair of the European CRM Summit
    • Creator of the Magic Quadrants for Voice of the Customer and Workforce  

    Calabrio Chief Experience Officer

    • Prioritize customer-first contact center strategies
    • Use of technology to better leverage deep VoC data and insights.
    • Adjust Calabrio’s product roadmap to reflect customer feedback

    Engagement Management Expertise

    • Customer Relationship Management
    • Customer Experience
    • Voice of the Customer
    • Customer Service
    • Workforce Engagement